Shipping & Returns
*Lead times are subject to change due to unforeseen order volume and or supplier discrepancies.*
*DUE TO ITAR RESTRICTIONS, WE WILL NOT SHIP ANY OWB HOLSTERS, SAFARILAND OR G-CODE PRODUCTS, WEAPON LIGHTS OR ANY PRODUCT THAT HAS MULTICAM PATTERN. IF YOU HAVE ATTEMPTED TO PURCHASE ONE OF THESE ITEMS INTERNATIONALLY, YOU WILL BE CONTACTED BY OUR CUSTOMER SERVICE DEPARTMENT VIA EMAIL WITH AN OPTION TO EDIT YOUR ORDER. IF YOU DO NOT RESPOND WITHIN 15 BUSINESS DAYS YOUR ORDER WILL BE IMMEDIATELY CANCELED AND REFUNDED.*
Tier 1 Concealed ships exclusively through USPS for Domestic orders and DHL International for International orders. By purchasing items from Tier 1 Concealed, you acknowledge that Tier 1 Concealed is not responsible for lost or stolen packages. Please refer to your tracking number to get details of where your shipment is. If your package shows it was successfully delivered, and you did not receive it, please contact USPS or DHL to file a claim.
Limited Lifetime Warranty
Tier 1 Concealed offers a Limited Lifetime Warranty on all products. If you feel your product is defective, broken, or does not fit correctly, please contact us at (385) 205-6005 or firstname.lastname@example.org and explain what is going on. We may request photos or videos for further investigation. If it is determined defective or has damage that is covered under our warranty we will repair any piece necessary up to and including completely replacing your item.
Tier 1 Concealed does accept returns of Kydex products if it is within 10 days of delivery and ONLY if the item is 100% unused. Tier 1 Concealed requires the customer to pay a restocking fee that will vary depending on holster model. IF PREMIUM KYDEX WAS USED, THE CUSTOMER WILL NOT RECEIVE A REFUND FOR THE COST OF THE PREMIUM KYDEX. Once the item is received back at the warehouse it will be inspected to ensure it has been unused and not modified in any way. If it passes the inspection, a refund will be processed for the purchase price minus the restocking fee. If it does not pass the inspection, the holster will be shipped back to the customer and no refund will be issued. All returned orders must have some way of identifying the person that placed the order inside the box, with the order number.
All returns can be sent to:
Tier 1 Concealed
688 West Amidan Drive Unit 2
Ogden, UT, 84404
Tier 1 Concealed does accept returns of apparel and will process a refund ONLY if the product is still packaged and in new condition. If the packaging has been opened, Tier 1 Concealed will exchange the item for another item of equal value AS LONG AS THE ITEM IS STILL IN LIKE NEW CONDITION. In both cases, the customer is responsible to pay return shipping.