Shipping & Returns
*Lead times are subject to change due to unforeseen order volume and or supplier discrepancies.*
Tier 1 Concealed ships exclusively through USPS. By purchasing items from Tier 1 Concealed, you acknowledge that Tier 1 Concealed is not responsible for lost or stolen packages. Please refer to your tracking number to get details of where your shipment is. If your package shows it was successfully delivered, and you did not receive it, please contact USPS to file a claim. Limited Lifetime Warranty Tier 1 Concealed offers a Limited Lifetime Warranty on all products. If you feel your product is defective, or does not fit correctly, please contact us at (385) 205-6005 or email@example.com and explain what is going on. We may request photos or videos for further investigation. If it is determined defective we will replace any piece necessary up to and including completely replacing your item.
Tier 1 Concealed does accept returns of Quick Ship items only, and within 10 days of purchase ONLY if the item is 100% unused. Tier 1 Concealed requires the customer to pay for return shipping. Once the item is received back at the warehouse it will be inspected to ensure it has been unused, and if it is, a refund will be processed for the purchase price. Tier 1 Concealed does not accept returns or cancellations of custom orders due to the fact that it has been personally customized and inventory has been ordered to produce the product. All returned orders must have some way of identifying the person that placed the order inside the box, with the order number. All Quick Ship returns can be sent to:
Tier 1 Concealed
688 West Amidan Drive Unit 2
Ogden, UT, 84404